How Technology and a Changing Consumer Behaviour Instigated Change in the Deutsche Post DHL Group: An Analysis on Organizational Change

Abstract

This paper will depict a detailed analysis of Germany’s leading logistics company, Deutsche Post DHL Group, and their recent organizational change. Technological advances and eCommerce will be explored as an external factor influencing the company’s success and internal decision-making. This analysis will include an examination of the group’s innovative efforts to develop useful and sustainable operations in their changing industry. The paper will also include the group’s previous response to a corporate challenge. Key performance indicators, such as a Carbon Efficiency Index and EBIT, will portray the company’s progress shortly after their response and assume future performance.